Effective Date: July 14, 2026
Order Processing
Orders are processed within 1 to 3 business days. Orders placed on weekends or holidays are processed on the next business day. You will receive a confirmation with tracking once your order ships.
Estimated Delivery Times
We ship worldwide through trusted local and international couriers. Within the Philippines we use partners such as LBC and J&T Express, and international orders ship via reputable global carriers.
| Destination | Estimated Delivery |
|---|---|
| Philippines (provincial) | 7 to 10 business days |
| Rest of Asia | 7 to 12 business days |
| North America | 7 to 16 business days |
| Europe, UK & Middle East | 7 to 18 business days |
| Australia & New Zealand | 7 to 16 business days |
| Rest of World | 10 to 25 business days |
Delivery times are estimates, not guarantees. Delays can happen due to courier volume, weather, or address issues.
Shipping Fees
- Domestic and international shipping fees are calculated and displayed at checkout before you pay.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping fee. We have no control over these fees and cannot predict their amount. Please check your local import rules before ordering.
Payment Options
We currently accept PayPal and major bank cards (credit and debit). All orders are prepaid securely at checkout. We may add more payment options in the future.
Secure Checkout
All orders are paid in full at checkout through PayPal or a bank card. Please make sure your shipping address and contact number are correct so your order can be delivered without delay.
Wrong or Incomplete Addresses
We are not responsible for delays or losses caused by an incorrect or incomplete shipping address. Please double-check your details at checkout.
Lost or Undelivered Packages
If tracking shows "delivered" but you have not received your parcel, please contact the courier first. If it is still unresolved, email us at lavenue.korea@gmail.com and we will help investigate.