Effective Date: July 14, 2026
At L'avenue Korea, we stand behind every product we ship. If something is wrong with your order, we want to make it right.
How to Request a Refund
To be eligible, your request must include all of the following:
- Submitted within 14 days of the delivery date shown by the courier tracking.
- Your order number and the full name on the order.
- At least one clear photo of the product received, showing the label and packaging, with the product untouched and unopened.
- Proof that the item was purchased directly from L'avenue Korea. We cannot process refunds for items bought from resellers or third-party marketplaces.
- You agree to return the product to L'avenue Korea. Return shipping is arranged and paid for by the customer.
Requests missing any of the above will be placed on hold until the information is provided.
The Return Process
Email your complete request to lavenue.korea@gmail.com with the subject line: "Refund Request – [Order Number]". We review requests within 3–5 business days.
If your request is approved, we will email you the return address and instructions. You must then:
- Ship the product back within 7 days of receiving our instructions.
- Return it in its original condition and packaging.
- Pay the return shipping cost yourself. We recommend a trackable service, as we cannot refund items that are lost in transit.
Once we receive and inspect the returned product, your refund is processed within 7–10 business days to your original payment method. Return shipping costs are not refundable.
Please note: skincare results are cumulative and vary by person. Our guarantee covers your satisfaction with the product experience, not a guaranteed speed of results. We may request additional photos or information before approving a refund.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, wrong, or incomplete, contact us within 48 hours of delivery with your order number and a clear photo of the item and packaging. In these cases we cover you fully — we will send a free replacement or issue a refund, and you will not need to pay for return shipping. Claims made after 48 hours may not be eligible.
Change of Mind
Change-of-mind refunds are accepted only for unopened, sealed products, returned at your own cost as described above. Opened products cannot be refunded for change of mind, for hygiene and safety reasons.
Shipping Costs
Original shipping charges are non-refundable. Return shipping is paid by the customer. Refunds apply to the product price only.
One Refund Per Customer
Refunds are limited to one per customer, per household, and per delivery address. Customers who have previously received a refund are not eligible for further refunds on future orders.
Situations Not Eligible for a Refund
- Requests made more than 14 days after delivery
- Missing order number or required photo
- Products not purchased directly from L'avenue Korea
- Customers who have already received a refund from us
- Irritation caused by not patch-testing first (we recommend a patch test on all skincare)
- Change of mind on an opened product
- Products returned used, opened, or not in original condition
- Normal variation in individual results
Late or Missing Refunds
If you have not received an approved refund after 10 business days, please check with your bank first. If it is still missing, contact us at lavenue.korea@gmail.com